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Technical Support

Why Technical support Service need ?

Desire Web World User-friendly assistance for individuals having technical problems with electronic devices. The technical support team is composed of individuals that are familiar with the ins and outs of a device. With this knowledge, they are able to troubleshoot most problems that a user experiences. Information on how to reach technical support is usually provided with the packaged materials included with a device. Technical support may be provided over the phone, through email, or with a live-chat interface.


online Managed Technical support Services

Managed Technical support Services for Business:

This is usually given to large-scale customers rather than individual consumers. A list of well-defined services and performance indicators are provided to the customer on an ongoing basis for a fixed rate, which is agreed upon on contract. Services provided could be 24/7 monitoring of servers, 24/7 help desk and the like. This may include on-site visits when problems cannot be solved remotely.

  • Time and Material: This type of support is common in the tech industry. Also known as "break-fix" IT support, the payment of the materials and technician service charge falls upon the customer for a pre-negotiated rate.
  • Block Hours: This is a prepaid support system where the customer pays for a certain amount of time, which can be used per month or per year. This allows customers to use the hours flexibly without the hassle of paper work or multiple bills.

Troubleshoot system and network problems, diagnosing and solving

Why we do it better?

Desire Web World IT technical support person are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation. IT technical support person monitor and maintain the computer systems and networks of an organisation. You could be installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person.

Depending on the size of the organisation, working as a technical support officer, your role may span one or more areas of expertise.

IT technical support
desire web world